Terms and Conditions
UPDATED Terms and Conditions as of January 1, 2024
RETURNS
Our policy lasts 30 days. You have within 30 days from your date of purchase or delivery date to contact info@PAINTbyShawnDenise.com with Order Number. Garment(s) must be in original condition in order to process store credit or exchange.
If an item (s) is returned, client will be given option of Store Credit or Exchange. Exchange be made on same item or another item of equal value. If exchanged item is of lesser price, Store Credit Is given for difference. Store Credit is given if all items are returned. No refunds.
All Jewelry is exempt from being returned or exchanged.
To complete your return for exchange or store credit only, we require a receipt or proof of purchase and item(s) must be in original condition.
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing Store Credits (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@PAINTbyShawnDenise.com
Sale items (if applicable)
Only regular priced items may be given a full refund, store credit or exchanged. All Clearance items are Finale Sale.
Exchanges (if applicable)
Email us at info@PAINTbyShawnDenise.com informing us you would like to exchange an item(s). Please indicate which item you would like to return and which item you would like to receive. If there is an amount owed, this amount will be given in store credit or method of payment, only if difference is equal to or less than $20 USD.
Send all returns and exchanges to PO Box 3345 Decatur, GA 30001
SHIPPING
To return your product, you should mail your product to: PO Box 3345 Decatur Georgia US 30031.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are receiving store credit, a shipping label will be e-mailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Mobile Terms of Service
PaintbyShawnDenise
Last updated: Jan. 22, 2025
The PAINT by Shawn Denise mobile message service (the "Service") is operated by PAINT by Shawn Denise (“PAINT by Shawn Denise”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to PAINT by Shawn Denise’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PAINT by Shawn Denise through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PAINT by Shawn Denise. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18667926031 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PAINT by Shawn Denise mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18667926031 or email Info@PaintbyShawnDenise.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.